湖南省省长质量奖 第2部分：评审规程 Hunan provincial governor quality award — Part 2: Code of practice for assessmentDB43/T2782—2023 .243 湖南省地方标准 发 布 湖南省市场监督管理局2023-1 1发布-09 2024-02实施-0 9ICS CCS 03.120.10 A 00 DB43/T 2782.2—2023 I 目 次 前言 ································ ································ ································ ························ Ⅲ 1 范围 ································ ································ ································ ····················· 1 2 规范性引用文件 ································ ································ ································ ······ 1 3 术语和定义 ································ ································ ································ ············ 1 4 评审组 ································ ································ ································ ·················· 2 5 评审程序 ································ ································ ································ ··············· 2 6 材料评审 ································ ································ ································ ··············· 2 6.1 评审准备 ································ ································ ································ ········· 2 6.2 对标评审 ································ ································ ································ ········· 2 6.3 独立评审 ································ ································ ································ ········· 2 6.4 合议评审 ································ ································ ································ ········· 2 6.5 评审结果的提交 ································ ································ ································ 3 7 现场评审 ································ ································ ································ ··············· 3 7.1 评审准备 ································ ································ ································ ········· 3 7.2 首次会议 ································ ································ ································ ········· 3 7.3 现场评审实施 ································ ································ ································ ··· 3 7.4 末次会议 ································ ································ ································ ········· 4 7.5 组间合议 ································ ································ ································ ········· 4 7.6 评审文件提交 ································ ································ ································ ··· 4 8 顾客满意度测评 ································ ································ ································ ······ 4 9 综合评价 ································ ································ ································ ··············· 5 9.1 评分折算方法 ································ ································ ································ ··· 5 9.2 综合排名 ································ ································ ································ ········· 5 附录A（规范性） 湖南省省长质量奖评审程序 ································ ································ · 6 附录B（资料性） 湖南省省长质量奖（组织）材料评审计划 ································ ··············· 7 附录C（资料性） 湖南省省长质量奖（个人）材料评审计划 ································ ··············· 8 附录D（资料性） 湖南省省长质量奖材料评审会议签到表 ································ ·················· 9 附录E（资料性） 湖南省省长质量奖评审公正、保密及廉洁自律承诺书 ······························ 10 附录F（资料性） 湖南省省长质量奖（组织）材料评审报告 ································ ············· 11 附录G（资料性） 湖南省省长质量奖（个人）材料评审报告 ································ ············· 14 附录H（资料性） 湖南省省长质 量奖（组织）现场评审计划 ································ ············· 17 附录I（资料性） 湖南省省长质量奖（个人）现场评审计划 ································ ············· 19 附录J（资料性） 湖南省省长质量奖现场评审会议签到表 ································ ················ 21 DB43/T 2782.2—2023 II 附录K（资料性） 湖南省省长质量奖（组织